Return & Exchanges

Returns & Exchanges is only for manufacturing defect products and or the order doesn’t match with the product received and or the size ordered doesn’t fit with customer body:

Pengembalian barang hanya dapat dilakukan jika terjadi kerusakan karena kesalahan produksi atau ukuran, warna, dan material barang yang diterima tidak sesuai dengan pesanan yang sudah dibeli. Pengajuan pengembalian atau retur barang hanya dapat dilakukan dalam waktu 2 x 24 jam sejak barang diterima oleh customer dari pihak ekspedisi.

  • The product/ color/ size of products received do not match with the product/ color/ size ordered
  • There is a defect in the product received
  • The size ordered doesn’t fit with customer body
  • The product returned must be in original condition, UNUSED, UNAMENDED, AND UNWASHED, and still complete with the price tag
  • Related to the availability of stock items to be returned or exchanged. If the item you want to change is not available in-stock, you can exchange with other colors for the same product or return the item.
  • Returns can only be made within 2 × 24 hours since the products are received via SiCepat Ekspres. Buyers who do return of products must attach a document receipt of the products.
  • All goods promo/ discount or sale can not be exchanged or returned.

Please understand that we can only accept goods that have been ordered and delivered through our online store. If you wish to return goods that you have bought at one of our retail partners or articles that you have received as a gift and have been bought from one of our retail partners, we ask you to clarify your concerns with the appropriate retail partner.

Kami hanya dapat memproses pengembalian barang yang dipesan melalui website ini. Jika kamu ingin mengembalikan barang yang dibeli melalui partner reseller atau toko lain yang terafiliasi dengan kami, harap menghubungi tempat di mana kamu membeli produk tersebut. Kami akan dengan senang hati membantu.

Please fill out the request form below and wait for our reply after your returns are analyzed and processed by our team within 24 hours. Once confirmed, please send the package to:

Silahkan isi form di bawah ini dan tunggu hingga kamu mendapatkan konfirmasi pengembalian barang yang kamu ajukan dalam 24 jam. Setelah disetujui, kirimkan barang tersebut ke alamat:

ETU Design Center
Jl. Bambu Hitam No. 20 RT 011 RW 01
Kel. Bambu Apus, Kec. Cipayung
Jakarta Timur 13890
+62818 079079 94